IFS assyst debuts in the GigaOm Radar for its strong feature set and stability, continuous commitment to ITIL 4, and dedication to developing innovative IT Service Management (ITSM) features.
IFS, the leading technology provider of enterprise cloud and Industrial AI software, today announced that its Enterprise Service Management solution, IFS assyst, has been named a Leader and Fast Mover in the GigaOm Radar for IT Service Management (ITSM) by GigaOm.
GigaOm highlighted IFS’ commitment to supporting ITIL 4 certification and strong capabilities in aligning corporate business processes with services across an enterprise. The report stated, “IFS assyst is the only vendor currently linking closely to ERP outside of custom integrations and, as a result, scored high in business process integration for ITSM.”
IFS assyst is an all-in-one service management solution, blending ITSM, ITOM, and ESM into a seamless platform. Equipped with robust self-service capabilities, end-to-end workflow automation, and advanced case management, it provides the tools needed to help organizations standardize, enhance, and transform enterprise service delivery. With its simplified pricing model and deployment, organizations can gain value quickly and effectively in a matter of weeks.
As the report mentions, “All users—at every level of staffing and in every type of business—who directly interact with services that are defined and managed around the globe are touched by the success, or lack thereof, of ITSM deployments. Their customers, in turn, are directly impacted by the quality of service they manage.” Consequently, “As more ESM services are deployed, it will follow that all business disciplines that are managed to deliver business value will benefit from today’s ITSM and ESM solutions.”
Merlin Knott, President of Enterprise Service Management at IFS, said: “This recognition is a testament to our dedication and innovation in delivering a holistic service management solution that truly meets the needs of our customers. This accolade reinforces our vision of leveraging AI and advanced technologies to drive even greater value for our clients.”
To be included in the GigaOm report, vendors had to meet requirements on current offerings’ capabilities, strategy, and market presence. You can read the report here.
Learn more about how IFS assyst can support organizations’ IT and enterprise service management journey here.